WINNER - Most Outstanding New Business 2017

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Custom orders are non-returnable.

To request a return, contact us at info@1kwords.com.au.

 

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on your bank.

Custom orders are non-refundable.

To request a return, contact us at info@1kwords.com.au.

 

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you have yet to received a refund, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@1kwords.com.au.

 

DAMAGED GOODS DURING TRANSIT

If you have received your order and it has been damaged during transit, simply provide us with photo evidence of the damage within 7 days of receiving the goods, and we will provide you with a replacement at no extra cost.

Contact us with your issue at info@1kwords.com.au.

 

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.